Description
This manual was written to help the user decide whether they should use the benchmarking method for the evaluation and development of quality. It includes a description of the key characteristics of this method and a step-by-step guide for the planning and implementation of benchmarking. The manual will be useful to all who want to use the benchmarking method to evaluate and develop quality, as it also offers examples of preparation and implementation of benchmarking, as well as reports of completed benchmarking.
